FAQs

💳 1. What payment methods do you accept?

We accept a variety of secure payment options, including:

• Credit/Debit Cards (Visa, MasterCard, American Express), 

• Cash on Delivery

• Digital Wallets (Apple Pay, Google Pay, etc.)
  All payments are processed safely through encrypted gateways.

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🔄 2. What is your return and refund policy?

We offer a 7-day return and refund policy.
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery to request a return or refund.
You can read our full policy here: Return & Refund Policy

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📦 5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package in real-time.

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❌ 3. Can I cancel or change my order after placing it?

If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate changes or cancellations.

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🌍 4. Do you ship internationally?

At the moment, we do not offer international shipping. We are currently shipping only within our available service regions. As Digiwoop grows, we may expand to international shipping in the future—so stay tuned for updates.

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⚙️ 5. Are your product genuine and covered by warranty?

Absolutely! All our products are 100% genuine and come from trusted manufacturers.
Some items may also include a manufacturer’s warranty — please refer to the product description for details.

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💬 6. How can I contact customer support?

You can reach our friendly support team via:
📧 Email: Digiwoop@gmail.com
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM

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🎁 7. Do you offer discounts or promotions?

Yes! We regularly run exclusive sales, bundle offers, and seasonal discounts.
Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.